Terms and Conditions

In these general terms and conditions, the following definitions apply:

1.1 HuurCheckie: the sole proprietorship (eenmanszaak) HuurCheckie, registered at Gansstraat 145 L, 3582 EG Utrecht, the Netherlands, registered with the Chamber of Commerce under number 99951525 (establishment number 000064988961). Where these terms refer to HuurCheckie, this business is meant.

1.2 User: any natural or legal person who uses the Service of HuurCheckie. This includes both Consumers and professional parties (landlords, property managers).

1.3 Consumer: a User who is a natural person and does not act in the exercise of a profession or business.

1.5 Platform: the online environment (website and any app) of HuurCheckie through which the Service is provided, accessible via the internet and managed by HuurCheckie.

1.6 Agreement: the agreement between the User and HuurCheckie under which the User uses the Service (one-time analysis for payment or Subscription for repeated use). These Terms and Conditions form an integral part of the Agreement.

1.7 Analysis or Report: the AI-generated result that the User receives after using the Service, consisting of contract analysis and any recommendations or warnings.

1.8 Subscription: an ongoing Agreement in which the User pays periodically (monthly or annually) and during that period is entitled to a certain number of analyses or unlimited use according to the chosen plan.

1.9 Account: the personal account with which the User registers on the HuurCheckie Platform and through which services can be purchased, reports viewed, and settings managed.

1.10 Anonymized Data: contract data and analysis results from which all directly or indirectly identifiable personal data has been removed in such a way that traceability to natural persons is reasonably impossible.

1.11 Where these terms refer to "written", this also includes electronic communication (email or via the Platform).

2.1 HuurCheckie is a trade name of:

2.2 HuurCheckie is the data controller within the meaning of the General Data Protection Regulation (GDPR) for the processing of personal data in the context of the Service. For more information about data processing, see Article 13 (Privacy and Data Processing) and the separate Privacy Policy.

3.1 These Terms and Conditions apply to all offers, Agreements, and services of HuurCheckie, as well as to any use of the Platform by Users.

3.2 By using the Service (for example, by creating an Account or uploading a contract for Analysis), the User expressly agrees to these Terms and Conditions.

3.3 Any purchase or other conditions of the User are expressly rejected and do not apply, unless HuurCheckie has expressly and in writing accepted them in advance.

3.4 Deviations from these Terms and Conditions are only valid if expressly and in writing confirmed by HuurCheckie. The User cannot derive any rights from any deviations in future transactions.

3.5 If one or more provisions of these Terms and Conditions are found to be void or voidable, the remainder shall remain in full force. In such case, the parties shall in good faith agree on a replacement provision that approximates the intent of the original provision as closely as possible, taking into account mandatory law.

3.6 HuurCheckie reserves the right to amend or supplement these Terms and Conditions. Changes will be communicated to the User at least 30 days before they take effect, via email or a notification on the Platform.

3.7 If a User does not agree with amended terms, they have the right to terminate the Agreement as of the effective date of the new terms. Continued use of the Service after the effective date constitutes acceptance of the changes.

4.1 Offer

4.1.1 All prices, product descriptions, and other information on the HuurCheckie website or in other communications constitute an invitation to the User to make an offer.

4.1.2 Obvious errors, typos, or manifest mistakes in the offer do not bind HuurCheckie. HuurCheckie has the right to refuse orders in case of evident errors in the offer or reasonable grounds to assume misuse.

4.2 Formation of Agreement

4.2.4 The absence of a confirmation email does not affect the formation of the Agreement, if the Agreement was in fact formed via the Platform.

4.3 Account

4.3.1 To use the Service, the User is required to create an Account and log in.

4.3.2 When creating an Account, the User must provide correct and complete information and choose a secure password.

4.3.3 The User is responsible for keeping login credentials confidential. All actions performed via the Account are deemed to have been performed by the User.

4.3.4 Sharing the Account and password with third parties is not permitted, except for expressly permitted use within the terms of the Subscription.

4.4 Voluntary Data Discount

4.4.1 HuurCheckie may offer the User the option to receive a discount in exchange for sharing Anonymized Data when placing an order. This option is entirely voluntary and is clearly presented during the ordering process (e.g., via a checkbox).

4.4.3 In return, the indicated discount is directly applied to the price. See Article 13 for further provisions on data processing.

5.1 Description of the Service

5.1.2 HuurCheckie aims to make the Analysis available via the Platform within a reasonable time (usually a few minutes) after upload. The Report can be downloaded or viewed via the Account and optionally received by email.

5.2 Best-Efforts Obligation

5.2.1 HuurCheckie has a best-efforts obligation when providing the Service. HuurCheckie endeavors to perform the Analysis carefully and according to the state of the art, but does not guarantee achieving a particular legal result.

5.2.2 The Service is largely automated and dependent on the quality of the input and the algorithms. No absolute rights can be derived from the content of the Report.

5.3 Use of AI and Limitations

5.3.1 No legal advice: The output of the Service is solely intended for information and general orientation. The Report cannot be considered formal legal advice. HuurCheckie is not a law firm and does not act as a legal advisor. No attorney-client relationship is established. The information is general in nature and may not be tailored to the full context of the situation. In case of doubt or important decisions, a qualified legal advisor or rental law attorney should always be consulted.

5.3.3 User's own responsibility: The User remains at all times personally responsible for the final assessment, signing, and legal consequences of the rental contract. Using the Analysis does not relieve the User of the obligation to read and understand the contract thoroughly (or have it read). HuurCheckie is not liable for damage arising from the User fully relying on the Analysis without conducting their own further investigation or obtaining legal advice (see Article 10 Liability).

5.3.5 Dependence on input: The quality of the Analysis depends in part on the quality of the submitted document. The User should ensure a clearly readable contract (preferably text-PDF, not low-quality photos). With incomplete, incorrect, or poorly readable documents, HuurCheckie may miss certain parts. HuurCheckie is not responsible for incorrect analyses resulting from defective or misleading input.

5.3.6 Automated decision-making (GDPR Article 22): The HuurCheckie Service uses automated processing through AI. However, the Report is not a decision that has legal effects for the User within the meaning of Article 22 GDPR. The Report is informational and the User makes the final decision about whether or not to enter into the rental contract. There is human intervention by the User themselves, who evaluates the Report and makes their own decisions based on it.

5.4 Availability of the Service

5.4.1 HuurCheckie endeavors to keep the Platform and the Service available without interruption as much as possible, but cannot guarantee this.

5.4.2 Maintenance, updates, or disruptions (including disruptions in internet connection or at external AI providers) may limit availability. Where possible, maintenance is announced in advance and preferably performed outside peak hours.

5.4.3 Disruptions or limitations that nevertheless occur do not entitle the User to compensation. HuurCheckie may reasonably offer compensation (such as re-performing an Analysis) if the User was unable to use an already paid service due to a disruption.

5.5 Fair Use and Abuse

6.1 Prices

6.1.1 All prices listed on the website are in euros and include VAT, unless expressly stated otherwise.

6.1.2 HuurCheckie has the right to correct obvious errors in pricing. In that case, the User will be given the opportunity to confirm the order at the correct price or to cancel free of charge.

6.1.3 Any discounts or promotions are clearly stated and applied during the ordering process.

6.2 Payment Methods

6.2.1 Payment is made via the payment methods offered on the Platform. HuurCheckie uses an external payment provider (such as Mollie B.V.) that facilitates payment options such as iDEAL, credit card, etc.

6.2.2 By initiating a payment, the User also agrees to any terms of the chosen payment method.

6.3 Time of Payment

6.3.1 For one-time Analyses (pay-per-use), the User must pay the amount due in advance during the online ordering process. HuurCheckie only begins performing the Analysis after payment has been successfully received.

6.3.2 For Subscriptions, the first term is collected immediately upon subscription. Subsequently, subscription costs are charged periodically according to the agreed frequency. The User authorizes HuurCheckie (and/or the payment provider) to execute these subsequent collections.

6.4 Automatic Collections

6.4.1 The User is responsible for sufficient balance and valid payment details for periodic collections.

6.4.2 If an automatic collection fails, HuurCheckie will notify the User and request payment within a set term. As long as payment remains outstanding, HuurCheckie may suspend access to the Service.

6.4.3 In case of persistent non-payment, HuurCheckie is entitled to terminate the Agreement. Any collection or bank charges resulting from a failed collection may be charged to the User within legal frameworks.

6.5 Price Changes

6.5.1 HuurCheckie has the right to adjust rates from time to time.

6.5.2 Price changes for Subscriptions are communicated to the User at least 30 days in advance.

6.5.3 If the User does not agree with a price increase, they have the right to terminate the Subscription as of the date the new prices take effect.

6.5.4 By continuing the Subscription after the effective date of the price change, the User is deemed to have agreed to the new rates.

6.6 No Refunds

6.6.1 Payments for the Service are final. HuurCheckie does not offer a voluntary "money-back guarantee".

6.6.2 This does not affect statutory rights to refunds (see Article 7 Right of Withdrawal).

6.6.3 In case of disruptions or defective delivery, HuurCheckie will endeavor to still deliver the performance or provide an appropriate solution.

7.1 Right of Withdrawal for Consumers

7.1.1 When purchasing products or services remotely, a Consumer generally has the statutory right to withdraw from the agreement within 14 days without giving reasons (Article 6:230o of the Dutch Civil Code).

7.1.4 Subscription: When subscribing, the Consumer similarly consents to immediate access to the Platform and services. Once HuurCheckie begins granting access and the Consumer uses the Service within the 14-day cooling-off period, the right of withdrawal lapses.

7.1.5 If a Consumer subscribes but does not use the Service at all during the first 14 days (does not upload contracts or otherwise consume digital content), they may still dissolve the agreement within those 14 days in accordance with the standard rules.

7.1.6 Summary: Because HuurCheckie delivers digital content immediately, the Consumer does not have the standard 14-day cooling-off period once performance has begun with the Consumer's consent. HuurCheckie makes this clear during the ordering process.

7.2 Model Withdrawal Form

7.2.1 If the right of withdrawal applies, the Consumer may use the statutory model form.

7.3 No Satisfaction Guarantee

7.3.1 HuurCheckie strives for satisfied customers and quality analyses, but does not offer a non-binding satisfaction guarantee or right to a refund if the Service does not meet expectations.

7.3.2 Each Analysis is provided "as is", without explicit or implicit guarantee that specific results will be achieved. Dissatisfaction with the content or outcome of the Report does not in itself entitle the User to a refund.

7.3.3 Feedback about dissatisfaction is appreciated for improvement of the Service (see Article 14 Complaints Procedure).

7.4 Defects or Errors

7.4.1 If the delivered digital content (the Report) is technically defective, inaccessible, or HuurCheckie for other reasons fails to deliver the agreed service, the User is entitled to repair, a new report, or (if HuurCheckie cannot deliver even after a reasonable term) compensation or dissolution in accordance with general contract law.

7.4.2 This is separate from the right of withdrawal and concerns a situation of non-performance. In such a case, please contact customer service.

8.1 Duration

8.1.1 Monthly Subscription: A Subscription paid monthly is entered into for an indefinite period, with a minimum of one month. It continues until cancelled.

8.1.2 Annual Subscription: An annually prepaid Subscription has an initial contract term of one (1) year from the start date. During this first annual term, interim cancellation by the User is not possible, except in cases of attributable failure by HuurCheckie or other mandatory legal grounds.

8.2 Tacit Renewal

8.2.1 For Consumers: In accordance with Article 6:237 sub j of the Dutch Civil Code, annual subscriptions for Consumers are not tacitly renewed for a new fixed period. After expiry of the initial annual term, the Subscription - if not cancelled in time - is converted to an indefinite-term subscription, with monthly payments at the then-applicable monthly rate. The Consumer can then cancel this continued subscription at any time with a maximum notice period of one month.

8.2.2 For Business Users (non-consumers): Unless otherwise agreed, an annual subscription is tacitly renewed for another year after the initial annual term, unless the User cancels the subscription in writing at least 1 month before the end of the current term. Business monthly subscriptions are tacitly renewed from month to month.

8.3 Cancellation Procedure

8.3.2 HuurCheckie may request verification to ensure the request comes from the rightful Account holder.

8.3.3 Upon receipt of a cancellation request, HuurCheckie will send a confirmation by email. Keep this confirmation. The cancellation is valid once the confirmation is received.

8.4 Notice Periods

8.4.1 For a monthly subscription or ongoing subscription (indefinite term), the notice period is one (1) month. This means that from the moment of cancellation, the Subscription continues until the end of the already paid monthly term or until one month after the next collection date. No new collection will take place after the effective end date.

8.4.2 For an annual subscription (for Consumers after conversion to indefinite term, or for business Users after renewal), the notice period is also a maximum of one month. If a business annual subscriber cancels too late (after the 1-month deadline before contract end), HuurCheckie may charge one additional year according to the tacit renewal.

8.5 Refund upon Cancellation

8.5.1 Cancellation terminates further obligations after expiry of the notice period. Already paid subscription terms are not refunded.

8.5.2 For Consumers with an annual subscription converted to monthly continuation, they pay monthly after the first year. If an annual amount was accidentally prepaid for a renewal year (without explicit consent), HuurCheckie will refund a proportional amount minus a maximum of one month upon cancellation after the start of that new year.

8.5.3 Business Users do not receive refunds for unused months upon early termination, unless otherwise agreed or if HuurCheckie itself cancels the agreement without there being abuse.

8.6 Termination by HuurCheckie

8.6.2 In the latter case, HuurCheckie will, to the extent reasonably possible, observe a notice period of at least 2 months and proactively inform users. Any prepaid amounts for periods after the end date of the service will be refunded pro rata.

9.1 Rights of HuurCheckie

9.1.2 These are protected by copyright, database rights, trademark rights, and/or other intellectual property rights. Nothing in the Agreement is intended to transfer any of these rights to the User.

9.2 User License

9.2.1 Upon entering into the Agreement, the User obtains a limited, personal, non-exclusive, non-transferable, and revocable right to use the Platform and the Service for the duration of the Agreement, solely for the purposes described (having legally obtained rental contracts analyzed and using the Reports for personal information purposes).

9.2.2 The User is not permitted to make any reproductions, modifications, publications, or duplications of (parts of) the software or content of HuurCheckie outside this license, except to the extent permitted by law.

9.2.3 Reverse engineering, decompilation, or disassembly of the software is not permitted, unless mandatory law allows this and the User has first requested the necessary information from HuurCheckie.

9.3 Report and Content Use

9.3.1 The Analysis/Report generated by the Service may be freely used by the User for personal or internal business use. This means that a tenant may share the report with their partner or the relevant landlord for discussion, and that a landlord may use the report internally to improve their contracts.

9.3.3 For occasional sharing of findings from the Report (e.g., in a blog or review), HuurCheckie may be contacted. As a rule, HuurCheckie permits this provided proper attribution to HuurCheckie is made.

9.4 User-Supplied Contracts

9.4.1 The User retains all ownership rights (including copyrights and third-party ownership rights) to the content they upload.

9.4.2 HuurCheckie does not acquire ownership of the uploaded document. To the extent necessary for providing the Service, the User grants HuurCheckie a limited license to host, copy, read, and analyze the uploaded content.

9.4.3 This license is limited to the duration and purpose of the Service and expires after execution of the Analysis, subject to provisions on Anonymized Data as set out in Article 13.

9.4.4 The User guarantees that they are authorized to upload the contract and that this does not infringe on third-party rights. The User indemnifies HuurCheckie against claims from third parties alleging that the uploading or analyzing of the contract infringes their rights.

10.1 Limited Liability

10.1.2 This limitation applies regardless of the nature of the claim (whether from contract, tort, or otherwise).

10.2 Exclusion of Consequential Damages

10.3 Own Risk and Precaution

10.3.1 The User acknowledges that the price of the Service is relatively low compared to bespoke legal advice, and that this price is not proportionate to covering all potential risk.

10.3.2 The liability limitations in this article should be read in that light. The service provided by HuurCheckie is a tool, not an insurance policy.

10.3.3 The User is expected to take the necessary precautions to prevent damage, such as making inquiries when in doubt, seeking a second opinion, or further negotiating certain provisions.

10.4 Exceptions

10.4.2 In those cases, HuurCheckie is liable for direct damages as determined by law, without the aforementioned caps, but still not for indirect damages (except in the case of intent or gross negligence by HuurCheckie itself).

10.5 Unfairly Onerous Clauses

10.5.1 The liability limitations in this article do not apply to the extent they are unacceptable by standards of reasonableness and fairness within the meaning of Article 6:233 sub a or Article 6:237 sub f of the Dutch Civil Code (for consumers), or Article 6:248 paragraph 2 of the Dutch Civil Code (for business users).

10.6 Indemnification by User

10.6.2 This indemnification does not apply to the extent that such a claim is the result of an attributable failure or unlawful act by HuurCheckie.

11.1 Definition of Force Majeure

11.1.1 Force majeure means any circumstance beyond the will and sphere of influence of HuurCheckie that temporarily or permanently prevents the fulfillment of obligations under the Agreement, and for which HuurCheckie reasonably has no solution.

11.2 Consequences of Force Majeure

11.2.1 If HuurCheckie temporarily cannot meet its obligations due to force majeure, those obligations are suspended for the duration of the force majeure situation. HuurCheckie will notify the User as soon as possible of the force majeure situation.

11.2.2 If the force majeure situation is permanent or lasts longer than 30 days, both parties have the right to terminate the Agreement without any obligation to pay damages.

11.2.3 Any amounts already paid by the User for services not delivered due to force majeure will be refunded pro rata in case of termination.

11.3 No Obligation to Perform or Pay Damages

11.3.1 During the force majeure situation, HuurCheckie is not bound to any performance that is factually impossible due to the force majeure, and is not liable for any damages of the User that may arise from such non-performance.

11.3.2 This does not affect the fact that HuurCheckie, if circumstances permit, will endeavor to still (partially) perform through emergency solutions or alternative means, or otherwise to limit the User's damages as much as possible.

12.1 Complaints

12.1.1 If the User has a complaint about the execution of the Agreement or the Service, it must be submitted in writing (by email or via the contact form on the Platform) to HuurCheckie as soon as possible, but no later than 14 days after discovery.

12.1.2 The complaint should be described in as much detail as possible so that HuurCheckie is able to respond adequately.

12.1.3 HuurCheckie will respond within 14 days of receipt of the complaint. If a substantive response is not possible within this term, HuurCheckie will send an acknowledgment of receipt within 14 days indicating when the User can expect a more detailed response.

12.2 Dispute Resolution for Consumers

12.2.1 For Consumers, if a complaint does not lead to a satisfactory solution, the Consumer may submit the dispute to a competent dispute committee via the European ODR platform (see Article 12.2.3).

12.2.2 Before a Consumer submits a dispute to the dispute committee, the Consumer must first complete the complaints procedure with HuurCheckie itself.

12.2.3 Consumers may also use the European ODR platform (Online Dispute Resolution) for online dispute resolution.

12.3 Dispute Resolution for Business Users

12.3.1 For business Users (non-consumers), disputes are preferably resolved by mutual consultation.

12.3.2 If a dispute cannot be resolved by mutual consultation, it will be submitted to the competent court in the district where HuurCheckie is established, unless mandatory law prescribes otherwise.

13.1 General: HuurCheckie attaches great importance to the protection of personal data and processes it in accordance with the General Data Protection Regulation (GDPR) and other applicable privacy legislation. For a full overview, see the separate Privacy Policy.

13.2 Data Controller: HuurCheckie is the data controller.

13.3 Which Data Is Processed

13.3.1 HuurCheckie processes, among others: Account data, Payment data, Contract data (content of uploads), and Usage data.

13.4 Purposes of Processing

13.4.1 Purposes include: Performance of the Agreement, Legal obligations, Legitimate interest (security/improvement), and Consent (voluntary data discount).

13.5 Retention Periods

13.5.1 Account data: retained as long as the Account is active, and max. 1 year after termination.

13.5.2 Reports and converted contract text: are deleted by default 30 days after the report is created. The User can delete them sooner or make a separate active choice to keep them for 90 days from that choice. The deadline is visible; extending again requires a new active choice. Keeping them longer is independent of consent to reuse contract data.

13.5.3 Payment data: retained for a minimum of 7 years (fiscal obligation).

13.6 Voluntary Data Discount and Anonymized Data

13.6.1 If the User opts for the voluntary data discount, they consent to the use of anonymized data for training AI models.

13.6.2 HuurCheckie anonymizes data by removing names, addresses, and other unique identifiers.

13.6.3 The User may withdraw this consent for future use.

13.7 Automated Decision-Making

13.7.1 The Service uses AI, but the Report is not a decision with legal effects within the meaning of Art. 22 GDPR. The User decides for themselves.

13.8 Rights of Data Subjects

13.8.1 The User has the right to access, rectification, erasure, restriction, data portability, and objection. Contact us to exercise these rights.

13.10 External Service Providers (Processors)

13.10.1 HuurCheckie uses processors (hosting, payment, AI) and concludes data processing agreements.

13.11 Transfers Outside the EU

13.11.1 If data is processed outside the EEA, this is done with appropriate safeguards (such as SCCs).

14.1 Applicable Law: These Terms and Conditions and all Agreements are exclusively governed by Dutch law. The Vienna Sales Convention is excluded.

14.2 Forum Selection: Disputes will be submitted to the competent court in the district where HuurCheckie is established, unless mandatory law prescribes otherwise.

14.3 Completeness: These terms and the privacy policy constitute the entire agreement.

14.4 Contact Details: For questions or complaints: see website.